FAQ Alukun website

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Do you still have questions? We will answer them. Here we have collected all the questions for you. If your question is not included, please contact our customer service on this phone number+49 (0) 6131 6366781

I am a private customer/association. Can I purchase products from you?

Alukun’s primary clients are business clients. However, Private clients have also been known to make purchases from our website and stores. In this case, clients have a VAT number.

What are the shipping costs for an invoice value below €100?

Alukun does not have a fixed price for shipping items. Shipping costs depend on the country of shipment, weight, and purchase prices. See section Shipping costs for more information.

What payment options are available?

Payment methods:

• PayPal
• Immediate transfer

Do you offer payment by installments?

No, we do not offer payment by installments or financing.

Do you also offer to lease?

No, we currently do not offer leasing services.

I live on an island or outside of Germany. How are the goods shipped?

We deliver our goods by forwarding agency.

What is a VAT ID number? Why should I state it when ordering?

A VAT ID number allows you as an EU customer to make VAT-free purchases.

How long does delivery take?

If the goods are in stock, delivery takes approximately 6 - 10 weeks after receipt of payment. For articles that are not in stock at the time, delivery takes longer and is then communicated by a company representative.

What is the ordering procedure on your webshop?

If you have placed the order on our website, an order confirmation will be sent to your e-mail address within 24 hours. Once we have received the order, it is processed internally, and you will be informed of the delivery time. Once the goods have left our warehouse, you will receive a shipping confirmation from us. The forwarding agency will notify you one day before delivery.

What should I note when the goods are delivered?

The customer is obliged to examine the goods delivered in the presence of the driver immediately and note any damages caused during transportation on the shipping order. The driver is obliged to wait for this visual check to be performed. By signing, you confirm that you have received the goods in flawless condition! Subsequent complaints can unfortunately not be considered. In the event of any grievances, please inform us without delay.

Can I order tailor-made articles (custom-made designs)?

We offer custom-made items. You must contact our office via email: info@alukun.com.

Please note the right of withdrawal allowed in our Terms and Conditions:

The right of withdrawal does not apply to agreements for delivering goods manufactured to customer specifications, tailored to the customer’s requirements, or any other form of special orders, such as articles outside the product range.

What types of warranty do you provide?

AluKun Ltd. grants a guarantee on the selected items; Two years on motor functions and five years on item profiles. For more information, see the section on the guarantee.

What happens after the warranty expires?

Once the warranty expires, you can continue to order replacement parts from us, and we would be happy to provide you.

Can I hire equipment or purchase used goods from you?

We do not hire out equipment. Used items can be purchased upon availability in a showroom.

What reselling options do I have with you?

Send us your order, including letterhead and your company’s business registration; we will then check it internally and, where appropriate, offer you a dealer discount.

Why should I buy my item from Alukun?

Alukun offers the best price guarantee and quality in the European market. Alukun’s aluminum canopies are made from the more robust T5-6063 aluminum and meet European standards.

In addition, at Alukun, you enjoy the following benefits:

• Free, fast delivery
• Modular canopies; expandable with glass sliding walls and sun protection
• Products available from stock
• User-friendly systems with comprehensive assembly instructions

What does a terrace roofing system cost?

Alukun offers different prices for all terrace roofing systems. It depends on your desired roofing system. You can request a non-binding offer from our customer service. Specific standard sizes can be found on our webshop.

What are the benefits of owning a terrace roof from Alukun?

Alukun’s roofing systems are aesthetically beautiful and luxurious. It will allow your home to stand out from the rest with its elegant appearance.

• Alukun produces its systems. Thus, clients are not restricted to standard designs. We can complete small, medium, and large spaces to clients’ realistic wishes.
• solid material
• Very long service life
• Easy-care
• Consistent

Resistant to moisture and UV rays

Can I convert my terrace roof into a winter garden?

You sure can. Alukun’s roofing systems allow you to plan according to your budget. Clients can first construct the roof, then sliding systems and zip screens.

Can I install the items purchased from Alukun myself?

We advise you always to use a professional in the field when installing items bought from Alukun.