Mobile Number: +49-6131-6366781
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Reclamation and Returns

Reclamation and Returns

Your Right to reclamation can be exercised via telephone +49 (0) 6131 6366781 or email


Please contact our customer service team at to exchange or return your goods. They will provide you with a return slip which must be affixed to the outside of the goods or the returned package so that the return can be processed. Consignments returned without a return slip may be subject to significant processing delays.

For goods sent by a forwarding agent, we are happy to arrange return transportation at your expense. Please contact customer service for details of the cost. For insurance reasons, you must always submit a photograph of the securely packaged goods before transportation by a forwarding agent.

Terms of the returns service

  • The return must be announced via the email address or via our telephone at +49 06131 6366 781
  • The return must be confirmed by a service employee of Alukun Ltd. (in writing).
  • The goods must be unused and undamaged. If the product consists of different parts, the product must be complete.
  • The goods must be packed in the original shipping packaging to be safe for transport.
  • The goods are packed as original (protective films, protective materials, lashing straps, etc.).
  • Special constructions, on-sale goods, second-hand goods, and or articles procured individually at the customer's request, and spare parts are excluded from the return service.
  • The customer bears the costs and the transport risk for the return transport.